Website Support - What Does it Mean, What Should you Get?

We get many telephone calls every day from our customers relating to a broad range of questions. These range from house keeping issues, "what's my password?" to Marketing issues "how can I improve my Google ranking?" to Operational issues "how can I better integrate my orders into our accounting system?" to training related questions "how do I add a web page using the Content Management System?". The reality today is that a good web development company will provide all of these services quickly and efficiently and where possible preempt the customer questions through a proactive client contact and customer support program.

Our website support program is in the process of being completely revamped and upgraded to reflect the customer driven need for an ongoing range of support services in Design, Software Development, Infrastructure Hosting and Online Marketing.

We have recognised that our customers have a real talent for what they do however get lost when it comes to the range of challenges that arise when they attempt to develop their business vision through their online pressence. Our role has become as much about working with our clients to interpret their needs into the online world and develop an online strategic plan as it is to provide "a password for their email account".

So, with this in mind we are looking at a much more holistic range of support services for our customers that incorporates Marketing, Promotional, Operation and Technical support services.

A summary of these services is listed below:

Provision of a Strategic Online Marketing Plan for all new developments that includes:

Setting Goals

Analyzing the Competition

Promotional Plan

Implementation Plan

Ongoing Measurement and Assessment Program

Provision of Maintenance and Support Services that inlude:

Maintenance of the core operating systems and associated plug in modules to ensure compatibility and recency with market and vendor upgrades

Maintenance of the core customer applications in terms of performance, security and accessibility

Maintenance of the overall design schemas compatibility across browsers including the review and provision of advice regarding changes required to remain compatible with new browsers types and versions

Online Help Desk access: where issues or questions can be logged and reviewed 24 hours a day to ensure a timely response.

Telephone Support 9 to 5 Monday to Friday

Email Support through email directly to key staff

Office support through our Brighton office between 9 and 5 Monday to Friday

Hardware and infrastructure maintenance: where hardware and hosting infrastructure is maintained in order to provide access to the customer application from the Internet community.

Ancillary services:

Data back up to tape on a daily basis

Provision of email services

Provision and maintenance of Google Webmaster services through our account relating to Analytics and Site Maps

Provision and maintenance of server statistics

Content Maintenance Services

Updating News and Events

Creating and distributing newsletters

Managing general content as required

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Here's a few companies we have been helping this year:

Here's few examples of recent work:

www.formallyyours.com.au www.zerothree.com.au www.maincomelbourne.com www.getours.com.au www.villas-italy.com www.interlease.com.au www.meridianvillas.com www.desertcave.com.au

www.cruiseabout.com.au www.lunghealth.org.au www.fitnation.com.au www.airportparking.net.au www.healthconferencecentral.com.au www.syrahlandscapes.com.au www.roadcon.com.au www.vha.org.au

We work with serious infrastructure providers, innovative companies and individuals with experience and a history of providing exceptional service at reasonable prices.